Privacy Policy
Last Updated: December 2023
This Privacy Policy describes how Nobins Pvt Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website and services.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our services to you:
- Personal Information: Name, email address, phone number, physical address
- Account Information: Username, password, profile information
- Payment Information: Billing address, payment method details (processed securely by payment processors)
- Technical Information: IP address, browser type, device information, cookies
- Usage Data: Pages visited, time spent on site, click patterns
- Files: Any files you upload, store, or share through our service
2. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our services
- To process your transactions and send related information
- To send you technical notices, updates, security alerts
- To respond to your comments, questions, and provide customer support
- To monitor the usage of our services
- To detect, prevent, and address technical issues
- To provide you with news, special offers, and general information about our services
3. Data Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your files are encrypted with AES-256 encryption both at rest and in transit. We use zero-knowledge encryption, meaning we cannot access the contents of your files.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. File Security
Your files are stored in secure data centers located within Nepal. Only you have the keys to decrypt your data. Even our engineers cannot access your files.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
6. Third-Party Services
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your data within 30 days.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing your personal information
- Request transfer of your personal information
- Withdraw consent at any time
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: +977 9802059199
- By mail: Munalpath, Biratnagar, Koshi Province, Nepal
Hamro Cloud is operated by Nobins Pvt Ltd, a software company based in Biratnagar, Nepal.