FAQ - Hamro Cloud | Frequently Asked Questions

How do I create a Hamro Cloud account?

Hamro Cloud is currently invitation-only. You'll need a referral code from an existing member. Visit our registration page to get started.

How do I get a referral code?

Contact us at [email protected] or reach out to an existing Hamro Cloud member.

Is Hamro Cloud free to use?

Yes! We offer a free plan with 5GB of storage. View our pricing page for details.

What file types can I upload?

Virtually any file type: images (JPG, PNG, WebP, GIF), videos (MP4, MOV, AVI), documents (PDF, DOCX, XLSX), and more.

What are the file size limits?

Free: 100MB per file. Pro: 200MB per file. Power: 500MB per file. Team: 1GB per file. Business: 2GB per file.

Can I upload entire folders at once?

Yes! Drag and drop entire folders to upload all contents at once.

How secure is my data?

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Zero-knowledge encryption means even we can't access your files.

Where is my data stored?

All data is stored in secure data centers within Nepal.

How do I upgrade my plan?

Go to Settings > Billing in your dashboard. Changes take effect immediately.

What payment methods do you accept?

eSewa, Khalti, IME Pay, bank transfers, and international credit/debit cards.

Can I get a refund?

Yes, we offer a 14-day money-back guarantee on all paid plans.

How do I share files?

Right-click any file or folder, select "Share" to generate a secure link with optional expiration and password protection.

Can non-members view shared files?

Yes! Anyone with the link can view or download shared content. No account needed.

Frequently Asked Questions